Last updated: July 2026
BXProject sells used, second-hand, and remanufactured classic car parts — primarily for the Citroën BX and related vehicles. Because of the nature of what we sell, please read this policy carefully before purchasing. Nothing in this policy affects your statutory rights under UK consumer law.
The nature of what we sell
Most parts sold through BXProject are used, removed from donor vehicles, and sold in second-hand condition. This is inherent to the classic car parts market — new old stock (NOS) parts are rare, and the alternative for most buyers is no part at all.
Every listing includes:
- A description of the item’s condition at the time of listing
- Photographs that form part of the item description
- Any known faults, wear, or defects noted in the listing
By purchasing from BXProject you confirm that you have read the full listing, including condition notes and photographs, and accept that the item is sold in the described condition. “Sold as described” is not a mechanism to avoid your legal rights — it simply means you are buying a used part with full knowledge of its condition as stated.
We take care to accurately describe and photograph every item. If something is cracked, worn, repaired, or non-functional, we will say so. If you have a question about a part before buying, please contact us — we’d rather answer a question than handle a dispute.
Compatibility and fitment
It is your responsibility to confirm that a part is compatible with your specific vehicle before purchasing. Where known, we will state which models and years a part fits, but Citroën used many variants and production changes throughout the BX range, and fitment information is provided in good faith.
We strongly recommend:
- Cross-referencing the Citroën part number in the listing against your vehicle’s parts catalogue
- Contacting us if you are unsure whether a part will fit your specific variant
We cannot accept returns on the basis of incorrect fitment where compatibility was not confirmed before purchase. This is particularly important for mechanical parts where fitment varies between engine variants, model years, and specification levels.
Your legal rights
Your statutory rights under UK consumer law always apply and cannot be excluded by any policy. Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
Faulty or not as described
If an item arrives faulty, damaged in transit, or significantly not as described in the listing, you are entitled to:
- A full refund if you notify us within 30 days of receiving the item
- A repair or replacement (where practical) if you notify us between 30 days and 6 months
- A partial or full refund if repair or replacement is not possible
For claims under this heading, we will cover the cost of return postage. Please contact us before returning anything — we may ask for photographs to assess the claim without requiring a return.
14-day right to cancel (change of mind)
For online purchases, UK law gives you the right to cancel your order within 14 days of receiving it, for any reason, without needing to give an explanation.
To exercise this right:
- Contact us within 14 days of delivery via the contact form or email
- Return the item within a further 14 days of notifying us
- The item must be returned in the same condition it was received — unused and uninstalled
- Return postage is your responsibility — we recommend using a tracked service, as we cannot process refunds for items lost in return transit
We will issue your refund within 5 working days of receiving the returned item, to the original payment method. We will refund the item price and original standard shipping cost. Enhanced shipping costs (e.g. next-day) will not be refunded for change-of-mind returns.
Exchanges
If you would prefer an exchange rather than a refund — for example, if a different variant of the same part would suit your vehicle better — please contact us and we will do our best to accommodate this, subject to stock availability.
Exceptions — items that cannot be returned
The following items cannot be returned under the change-of-mind right to cancel:
- Items that have been fitted, modified, or used after receipt
- Items sold as non-returnable where clearly stated in the listing (e.g. electrical components sold untested)
- Items where the condition deteriorated due to handling beyond what is needed to assess the part
These exceptions do not affect your rights in relation to faulty or misdescribed goods.
A note on used electrical and electronic parts
Used electrical components (sensors, ECUs, switches, relays, wiring looms etc.) present a particular challenge in the classic car parts market. These items can be difficult or impossible to test fully without being installed in a vehicle.
Where an electrical item has not been tested, this will be clearly stated in the listing. Such items are sold on the basis that you accept the risk inherent in purchasing untested second-hand electrical components. This does not affect your right to a refund if the item is significantly not as described.
Where we have tested an item, the test result and conditions will be noted in the listing.
How to request a return, refund, or exchange
Contact us before returning anything. We aim to resolve all issues quickly and fairly.
Contact: Use the Contact page on BXProject.co.uk, or email the address listed in your order confirmation.
Please include:
- Your order number
- A description of the issue
- Photographs where relevant (especially for damage or condition disputes)
- Whether you would prefer a refund or an exchange
We aim to respond within 2 working days.
Summary — at a glance
| Reason | Return accepted? | Who pays postage? | Refund timeline |
|---|---|---|---|
| Faulty or not as described (within 30 days) | Yes | BXProject | 5 working days of receipt |
| Change of mind (within 14 days) | Yes | Customer | 5 working days of receipt |
| Incorrect fitment (not confirmed before purchase) | No | — | — |
| Item fitted, modified, or used after receipt | No | — | — |
| Untested electrical item (stated in listing) | No | — | — |
Our commitment
BXProject is a small, enthusiast-run operation. We’re not a faceless warehouse — every part is listed, packed, and posted by someone who has the same love of old Citroëns that you do. We want every transaction to go smoothly, and we will always try to reach a fair outcome if something goes wrong.
If you’re unsure about anything before you buy, please ask. We’d rather spend five minutes answering questions than deal with a return.
This policy does not affect your statutory rights. For independent advice on your consumer rights, visit Citizens Advice or Gov.uk consumer rights guidance.